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- Administration
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Is your organizational infrastructure as efficient in
supporting your field operations as it should be? Does your administrative
staff spend more time dealing with the crisis of the moment instead of
what is the most important for meeting the long term goals of the company?
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- Field Operations
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Are your Project Managers and Superintendents delivering
completed units that are free of defects, on time and on budget?
Do your customers really receive the quality of warranty service that
keeps them satisfied?
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Estimating/Contracting/Purchasing
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When you purchase materials and services, are you actually
getting the best quality and value for your money? Are you able
to accurately predict costs in advance for budgeting? After the
job is complete or the materials delivered, are the invoices you receive
matching your expectations?
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- Human Resources
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Do each of your employees have a title, a job description, and a
clearly defined set of responsibilities? Are your employee's
skill sets, training and experience appropriate for the job they are
assigned? Does your company have a high employee turnover
rate? Is your current Human Resource process finding the best
candidate for the position?
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- Strategic Planning
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Does your company have a documented plan for future stability
and growth? Is your company generally reactive instead of
proactive? Is your company prepared for the next swing in the
residential or commercial markets?
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- Sales/Marketing
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Can your sales and marketing staff deliver appropriate
documentation to production that avoids costly error? Is your
sales and marketing team able to deliver accurate market feasibility assessments,
market comparables with your competitors, and your company's position
in the overall market place?
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- Finance/Accounting
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Does your accounting team provide accurate information in
"real time" for the decision making process? Are you able to
rely on future cash requirement reports for the next six months, or
even for just the next thirty days? Is your projected
"bottom line" consistent with actual results?